Common Controls Hub FAQs
The Common Controls Hub SaaS portal is built on the renowned Unified Compliance Framework® to make extracting the data you need quick and efficient.
Attestation Portal & Distributed Lists
- What is the Portable Compliance Profile™?
- What is the Attestation Portal?
- What license do I need to have to distribute a list?
- What license do I need to have to respond to a list?
- Where do I find my CCH ID?
- How do I Distribute an Authority Document List to other Accounts?
Common Controls Hub Basics
- Why does this citation have no control?
- I don’t have a Starter account -- how can I purchase a subscription to the Common Controls Hub?
- How can I get more builds?
- How can I connect the CCH to my GRC software?
- What is the De-duplication Factor?
- What is an In Depth Report?
Common Controls
- How do I create an Authority Document list or a Common Controls list?
- How do I share an Authority Document list?
- How do I get an In Depth Report?
- What is the difference between an Authority Document list and a Common Control list?
- Why should I create an Authority Document List?
- What is this lock beside the Authority Document name?
Compare lists
Builds
User Profile and Team Management
- How do I assign a training seat?
- How do I create a Starter account?
- How do I make another team member admin of my account?
- How many users can I add to my team?
- How do I invite a user to my team?
- How do I invite a user who already has an account to my organization's account?
Dashboard
Tracking
Audits & Reports
Billing
- How do I redeem a coupon code?
- What if I don’t want my subscription to automatically renew?
- How do I edit my billing information?
- How do I suspend my subscription?
- How do I remove a product from my existing subscription?
- Why can't I add a product to my existing subscription?
API
- Where can I find out more information about your API?
- Imports and Empty Control Titles
- ServiceNow 2019 Entitlement Grace Period
- How do I allow RSA Archer to access my account via the API?
- How do I allow ServiceNow to access my account via the API?
- How do I allow a third party application to access my account (API Keys)?