How do I suspend a client's subscription in the Reseller Portal?

Prerequisites:

  • A Common Controls Hub account
  • A Reseller Portal account
  • A Client/Customer

 

  1. Login into Reseller Portal.
    Reslndgpp_SM05242018.png
  2. Click the CUSTOMER tab (if you are not already there).
    Rescustab_SM05292018.png
  3. Click the EDIT SUBSCRIPTION button.
    Rescustabsub_SM05292018.png
  4. Unselect the CCH Basic Subscription, yearly product in the "Manage Subscription" section.
    rescussubspnd_SM05292018.png
  5. Click the YES to confirm.
    rescussubspndcnfrm_SM05292018.png

    rescussubspndcnfrmd_SM05292018.png

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