How do I remove a product from my existing subscription?

Note: Only the account admin can remove products. Additionally, if you have purchased from a reseller, you are not able to change products in your subscription. Please contact the reseller to modify your subscription.

  1. From your Dashboard, click the Settings tab.


  2. From the Manage Your Account tab click the View Details button in the Subscription table.
  3. From Subscriptions, click the Edit Subscription button.


  4. Uncheck the box next to any products you wish to remove, and click Update.


  5. Click Yes to confirm.


6. A notification box will pop-up confirming your product removal.


An e-mail confirming your product removal will be sent to your e-mail address.

Removed Products remain active until your next renewal date. Until then they will show up in your Active Subscriptions with a line through them.


Have more questions? Submit a request

Comments

Powered by Zendesk